Dental Software & Imaging IT Support
Your dental technology should work together.
From practice management software and digital X-rays to 3D scanners, CBCT systems, and printing workflows, your practice depends on reliable connections. DPS brings two decades of dental IT experience to helping those systems communicate and supporting your team when something goes wrong.
Serving dental practices since 2006.
The problem on the screen may start somewhere else.
An image that will not open may involve software, storage, permissions, or a network connection. A scanner that will not transfer a file may depend on its workstation, configuration, or destination system.
Troubleshooting dental technology means understanding how those pieces fit together.
DPS looks at the connected environment to help identify the issue, coordinate the right next steps, and reduce repeated back-and-forth for your team.
Common situations
- A sensor is not recognized.
- A scan will not transfer.
- Images load slowly in the operatory.
Expertise across the systems your practice relies on.
Practice management software
Help with workstation and server connectivity, software access, performance issues, and coordination of supported integrations.
Digital imaging and sensors
Troubleshooting device recognition, acquisition-software connections, workstation configuration, and access to captured images.
Intraoral cameras
Help with computer connectivity, supported drivers, and image capture within compatible dental applications.
3D scanners
Support for the workstation, network, and file-transfer connections behind digital scanning workflows.
CBCT systems
Help with acquisition and viewing workstations, storage connections, image access, and movement of large datasets across the practice.
3D printing workflows
Support for the computers, network connections, and file transfers used to prepare and send digital cases to supported printing systems.
From capture to access, every connection matters.
Capturing an image or scan is only one part of the workflow. Your team also needs to save it in the right location, open it from the appropriate workstation, and transfer it to the next supported application or destination.
DPS helps troubleshoot the connections behind those steps, including workstation settings, network performance, storage access, and vendor-supported software integrations.
Capture
A supported device produces an image or scan.
Save
The file reaches its configured storage location.
Access
The appropriate software and workstations can retrieve it.
Transfer
The file moves to a supported destination when required.
Less time caught between vendors.
When a problem spans dental software, imaging equipment, and the office network, identifying who needs to act can become a challenge of its own.
DPS helps investigate the IT environment and coordinate with the relevant vendors. We share technical findings, assist with supported configuration changes, and help your team understand the next steps.
That gives your practice an experienced IT partner to help move the issue forward.
Investigate the computer and network side of the issue.
Coordinate troubleshooting with the appropriate vendor.
Verify the affected workflow with your team after changes.
Manufacturer-specific repairs, calibration, licensing, and clinical application questions may require the equipment or software provider.
Two decades of experience. An eye on what comes next.
Dental technology has changed substantially since DPS began serving practices in 2006. Digital imaging, scanning, and 3D workflows now place new demands on computers, networks, and storage.
Our experience working across dental systems and vendors gives us a practical foundation for troubleshooting established environments and evaluating new technology requirements.
We care about helping dentists make technology useful in everyday practice. That means understanding how a new system will fit into the office, not simply whether it can be installed.
A new device can change more than one workstation.
Adding a scanner, CBCT system, or 3D printer may introduce new requirements for computing power, storage, networking, and software compatibility.
DPS helps review those requirements with your equipment or software vendor so the supporting IT environment can be planned before installation.
Software updates also deserve planning. Changes to an operating system, driver, or dental application can affect connected systems, so updates should account for vendor requirements and compatibility.
New hardware installation and required site visits are quoted separately. Existing Practices
Before adding equipment, review
- Workstation and operating-system requirements.
- Network and connection requirements.
- Storage capacity and file locations.
- Compatibility with existing applications.
- Backup coverage for new data.
- Coordination of installation and testing.
New imaging technology creates new data to protect.
CBCT scans and other 3D files can expand your practice’s storage needs. Important images may live on a separate workstation or storage location rather than alongside the practice management database.
DPS helps identify those locations and account for them in the backup and recovery plan. As your technology changes, your data protection needs should be reviewed too.
Explore Backup & Disaster RecoveryQuestions about dental software and imaging
Can you help with our existing dental software and imaging equipment?
We review the systems your practice uses and help with their supporting IT environment, connectivity, and configuration. The available options depend on the products, their support status, and vendor requirements.
What if our software company says the problem is the network?
We investigate the relevant computers, connections, and settings, then coordinate findings with the software provider. The aim is to identify the cause and agree on the next steps.
Can you help when images or scans are not transferring?
Yes. We can investigate the IT connections involved, including the workstation, network, storage permissions, and supported software workflow. Some issues also require the device or application vendor.
Do you repair sensors, scanners, CBCT machines, or 3D printers?
Our focus is the IT environment and integration: computers, networks, software connections, storage, and data transfer. Mechanical repairs, calibration, and manufacturer-specific servicing remain with the appropriate equipment provider.
Should we contact DPS before buying new dental equipment?
Yes. Reviewing the vendor’s IT requirements before purchase or installation can help identify workstation, network, storage, and compatibility needs.
Is new equipment installation included in our monthly plan?
New hardware installation and required site visits are quoted separately. We clarify the project scope and costs before work begins.
Can you support specialty and multi-location practices?
DPS works with dental practices of different sizes and specialties. We review the systems and workflows at each location to determine the appropriate support and integration approach.
Let’s get your dental technology working together.
Whether you’re troubleshooting a recurring issue or planning new equipment, tell us about your practice’s systems and the workflow you want to improve.