Our dental IT specialists have extensive experience in installing, configuring and supporting most patient management and digital imaging systems including Dentrix, Eaglesoft, Softdent, Dolphin, OpenDental, Dexis, Schick, Carestream, Planmeca, Va-Tech, Gendex and XDR.
Our dedicated team of support technicians is readily available to assist and resolve your daily IT issues. Our knowledgeable team can remotely login to your server and fix problems in real time, giving you the peace of mind to focus on your patients and practice.
Most dental IT companies mainly focus on on-site support services. So when a computer encounters software crashes or major virus/spyware infection, you experience prolonged downtime and resources waiting for a technician to visit your office to reinstall that computer. We tackle this issue by installing our advanced recovery system on your server and all workstations within your dental practice. This way, we can remotely recover a non-working computer, even if it no longer boots in a matter of minutes.
When you encounter hardware failures, we minimize your downtime by offering loaner computers. Imagine coming to the office to find an operatory or pan computer not turning on. In this case, our technicians will be able to get you up and running with a loaner within minutes of their arrival.
Break-fix IT can be expensive, especially when dealing with hardware & software failures that result from neglected maintenance. Furthermore, the downtime caused by hardware failure and other disasters could be powerful enough to derail your production for days or even lead to patient data loss. For a low monthly fee you can benefit from all of our services combined including IT support, monitoring and disaster recovery.
We perform routine software and security updates on your entire system. In addition, we constantly monitor and verify the health of your server, perform remote system and network log checks and regularly run virus/spyware scans. Our fully integrated solutions are designed to ensure that your system is running efficiently and smoothly with minimal downtime.
By using Digital Practice Solutions to manage your IT system, you will save money and experience less downtime. In addition, you will gain access to our highly knowledgeable dental IT specialists who can help with all of your daily IT issues. We resolve most of the issues promptly using remote access and our unique DR system, which is installed on all computers at your practice. This way, we eliminate the need for frequent site visits and guarantee fast recovery of your system.